Skip to content

Customer engagement

Your brand, our agents, every channel. Easy peasy.

Cart.com combines powerful digital tools and tech-enabled logistics to enable B2C communication. We excel in all aspects of your brand's customer engagement for seamless experiences no matter where — and how — your customers want to interact. From phone to email to chat to SMS, our bilingual agents work across channels to drive customer satisfaction and loyalty.

Let's talk
cart.com primeline testimonial
Prime Line Logo

After more than 40 years of our call center being in-house, the migration to Cart was seamless. Our customers are getting better support and service than ever -- and it's all thanks to the Cart Customer Engagement team.

Tony Meirovitz
Vice President, Ecommerce, Marketing & Customer Experience, Prime-Line
Testimonial Quote

100%

2023 Net Promoter Score

2.5X

Longer avg. agent tenure vs industry

800%

Lower agent turnover vs. industry

2014

Clients have trusted us for 9+ years

OMNICHANNEL CUSTOMER SUPPORT

Maximize the value of each customer interaction

We're dedicated to building your brand equity and turning one-time shoppers into lifelong fans of your brand. Our customer support reps are trained to cross-sell your products, delight your customers and extend LTV across all channels your customers use to communicate: text, email, phone, live chat, social media and more.
Cart.com customer support dashboard
Cart.com Telesales call center

INBOUND & OUTBOUND TELESALES

Clienteling for personalized customer experiences

Utilizing previous client behaviors derived through data analysis, get to know your customers and what motivates them to purchase with inbound and outbound telesales strategies, intelligent routing, script testing and getting the right offer in front of the customer at the appropriate time.

cart.com call center conversation

CALL CENTER TRANSFORMATION

We go beyond the basics to extend loyalty & increase LTV

Instead of just “handling” your customer service needs, we're focused on delighting and retaining your customers – and increasing upsell/cross-sell potential in every engagement. Your fully branded inbound call center services team is trained to represent your business with expert knowledge of your products to guide shoppers through pre- and post-purchase questions.

cart.com consulting meeting

STRATEGY & CONSULTING

Solutions that fit your business and your brand

We work hand-in-hand with brands of all stages to define and implement the architecture of customer support platform tools to meet their needs and design workflow processes to improve KPIs and enhance the shopper’s experience. Shhh … we’ll also secret shop to find gaps in the UX/CX.

PARTNERS

Collaborating for success with industry leaders

gorgias logo
shopify logo
dialtower logo
loop logo
Magento Logo
netsuite logo
Nice Logo
yotpo logo
happy returns logo
five9 logo
okendo logo
zendesk logo

let's talk

Ready to scale your brand?